Executive or management coaching can have substantial benefits when used as part of a structured employee development program. Coaching can support employees as they transition from individual contributor to team leader roles within the organization. This article explains the coaching process, clarifies the terminology in use and helps HR practitioners and business leaders understand...
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Best Practices
Executive and Management Coaching – Best Practices For Employee Development
Establishing Project Management Best Practices – Where Do You Start?
In the last few months, in meetings with a variety of clients, I have seen an increased desire to establish best practices around project management. However, with each client - "best practices around project management" seems to mean something different.
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Conference Call Best Practices
Hosting or participating in a conference call? Not sure what to expect? Follow this simple set of conference call best practices and you'll be on the right track.
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Best practice: Using the Appointment Request Form
Using the appointment request form is a good guide for an assistant – especially one new to the role – to ensure that all of the information you will need to make a decision is fully captured and placed in one location.
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Sticky Situation – Transition from working for multiple managers to one executive
Again, let’s acknowledge that there is a significant amount of judgment involved in prioritizing and scheduling meetings. It requires an open dialog and communication between executive and assistants to ensure you have the appropriate knowledge of current priorities and initiatives.
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Sticky Situation – Scheduling with time abusers
Scheduling meetings is one of the most common tasks for administrative staff. Although common, there is a huge amount of judgment involved. You have a lot of control over another person’s time; it's your responsible to use it wisely.
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How to say “no” without guilt
In this article I will refer to the executive as him or his.
At some point in your career you will be paired with the boss who expects for you to attend to his personal matters. This will range from making coffee or washing his lunch dish to picking up his dry cleaning or even a...
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7 Simple Steps to Improve Your Time Management
If you have ever been responsible for planning a very large event then most likely you already know most of the stressful feelings that come along with it. Indeed, there is much to be stressful about when event planning for several hundred people, but chances are that you probably already knew about the event...
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Telephone Skills – Top Telephone Tips for Professional Offices
A Professional will think nothing of spending huge amount of cash on acquiring his or her qualifications and setting up elaborate offices, and yet may well be reluctant to spend even a small amount on Telephone Skills Training for their staff. In my capacity as a Telephone Skills consultant and trainer, I have seen...
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Top 7 Ways To Graciously Meet And Greet People In Your Office
Your initial contact with a client, colleague or vendor is critical to your success in business. Getting off on the wrong foot can make for a difficult relationship or no relationship at all. Your goal within the first few minutes of meeting other people is to make them feel comfortable and to put them...
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