Professionalism

In this article I will refer to the executive as him or his. At some point in your career you will be paired with the boss who expects for you to attend to his personal matters. This will range from making coffee or washing his lunch dish to picking up his dry cleaning or even a...
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A Professional will think nothing of spending huge amount of cash on acquiring his or her qualifications and setting up elaborate offices, and yet may well be reluctant to spend even a small amount on Telephone Skills Training for their staff.  In my capacity as a Telephone Skills consultant and trainer, I have seen...
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Your initial contact with a client, colleague or vendor is critical to your success in business. Getting off on the wrong foot can make for a difficult relationship or no relationship at all. Your goal within the first few minutes of meeting other people is to make them feel comfortable and to put them...
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*For the sake of this article, the “good assistant” will be referred to in the feminine sense. In utmost sincerity, as an assistant, your job has nothing to do with how much you like (or dislike) your boss; how much you’re paid (or not paid); how much praise you receive (or don’t receive). Whether you’re...
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